FAQ

Frequently Asked Questions:

When will my order be delivered?

Items are shipped and delivered based on the status indicated in the description of each item:

  • IMMEDIATE AVAILABILITY – Shipping and delivery time of 2–4 days.
  • AVAILABLE FROM JAPAN (air freight) – Shipping and delivery time of at least 2–3 weeks.
  • AVAILABLE FROM JAPAN (sea freight) – Shipping and delivery time of 2–3 months.
  • PRE-ORDER – Shipping and delivery time, upon release of the item and arrival at our warehouse, 2–4 days.
  • AVAILABLE FROM SUPPLIER – Shipping and delivery time of 10–20 days.

How does shipping work?

Shipping on mastromanga.com is always free. These shipments are tracked and insured up to a value of 35 €. If the order exceeds 35 €, mastromanga.com offers two options:

  • Free shipping, tracked and insured up to 35 €;
  • Tracked and insured shipping for the total value of the goods (cost depends on the value of the items).

mastromanga.com always recommends insuring shipments over 35 € to avoid issues with the courier. Once the shipment is handed over to the courier, mastromanga.com is not responsible for any damage or loss. Upon delivery, the customer is required to check the number of packages and the integrity of the packaging, and later, the products. If there is visible damage or tampering with the package, it must be accepted "With Reserve" and noted by the courier upon delivery, which allows for a refund request based on the damage received. If an uninsured shipping service is chosen for the full value of the items, mastromanga.com is not responsible for any loss or service issues caused by the chosen courier.

What to do in case of damage or loss of the package?

In case of damage or loss of the package, contact us via email: mastromangashop@gmail.com. We will try to get in touch with the courier to help resolve the issue.

How does pre-order work?

Pre-order items are those announced by manufacturers with a future release date. Typically, when purchasing a pre-order item, the price is lower (offer) with a time and quantity limit. Sometimes, the release date may be delayed by the supplier, which is not the responsibility of mastromanga.com. These items will be shipped once they are available in the warehouse.

Can I cancel and receive a refund for a pre-order?

Yes, you can cancel a pre-order placed on mastromanga.com at any time. To receive a full refund of the amount paid, the cancellation request must be submitted within 7 calendar days from the actual payment date. After this deadline, a 25% penalty of the total value of the pre-ordered item will be retained.

Are the items available on mastromanga.com original?

All items available on mastromanga.com are 100% original.

What are MastroManga Installments?

MastroManga Installments are an alternative to "pay in 3 installments with PayPal," offered by mastromanga.com. With this payment method, the customer can divide the payment into 4 monthly installments. The item will be shipped once the total is paid, and for pre-order items, once they are released and have arrived at our warehouse.